Privacy Policy

Privacy Policy


Gem Care is committed to protecting a consumer’s rights to privacy and data protection.

Gem Care further understands and respects the rights of the consumer to have his or her personal information kept private.

This privacy policy sets out how we collect your information, use your information and protect your information.

Any information obtained from you will be utilised in accordance with this privacy policy.

Whenever you interact with us, visit our website and/or online platform such as mobile applications (e.g whatsapp), social media sites (e.g facebook), read our emails or interact with us on third party sites, you are consenting to the terms and conditions of this privacy policy and your continued usage of the aforementioned forum constitutes an acceptance of our terms and conditions. 

We may change our privacy policy from time to time by updating this page hence it is advisable to regular peruse this page to ensure that you are fully aware of any such changes.

For further information regarding this privacy policy please contact our offices.


Information collected

We will collect the following information from you:-

  •          Your name and/or surname and/or company or trading name
  •          Your identity and/or registration number
  •          Your contact information such as a telephone number and/or email address
  •          Trading and/or residential address
  •          Your trading practices and tendencies or trends

Please note that the above list is not an exhaustive list and will include any sort of identifiable information.

The information we obtain will be secured from the following sources:

  •          By personal interaction with us
  •          By visiting our website. This will include registration by you of any of our online services
  •          By completing an application form
  •          By sending us any sort of communication be it via email, social media sites, mobile applications etc.
  •          By participating in and entering any competitions and/or promotions that we may from time to time have


Why we collect this information?

We collect your information to enable us to do the following:

  •          To maintain proper and correct records
  •          To provide a better service and experience with us
  •          To provide you with innovative products
  •          To respond to your queries and/or complaints
  •          For marketing and research purposes
  •          Send you promotional and/or informative brochures (electronic or via hard copy) which may be of interest to you.
  •          To ensure that any items purchased from our website is delivered to the correct person and/or entity and at the correct address
  •          The more we know about you the better equipped we are to handle your needs.


How do we protect your information?

Our commitment to ensuring that your information is secure comprises of physical, electronic and procedural measures which are designed to prevent unauthorised access and use of the information we collect from you.

Although we take all reasonable steps to ensure that your information is protected from unauthorised access and use, you agree that you will not have a claim against us if your personal information is accessed by any unauthorised parties.     


When will we share your information

We will in certain circumstances be required to share the information we collect from you with third parties.

These circumstances include but is not limited to:-

  •          If we are required by law to disclose such information
  •          In the event of you being in default, we will comply with the relevant legislation regarding recovery of all outstanding amounts due to us.


However, should you fail to make a satisfactory repayment arrangement with us then in such instance we shall be obliged to disclose such default to the Credit Bureau

  •          To prevent fraud, abuse and misuse of our website
  •          With your consent



We use cookies on our website.

Cookies are files that store information on your device or browser.

Once you have added a cookie to your device or browser our website is able to establish that you have previously visited our website.

Cookies assist you with maintaining your preferences on our website and assist us by indicating how you use our website.

With the above we are able to structure our website around your preferences.

You can at any time elect to disable the cookies from your device or browser


Third Party websites

Our website may contain links to third party websites. Please note that these third party websites are not within our control.

Once you have left our website we are not responsible for the protection and privacy of your information and the third party websites are not governed by our privacy policy.

It is advisable to peruse the privacy policy of the third party website as a precautionary measure.